Last Updated: 04 January 2026

Welcome to Grosva.
We appreciate your trust in our products and services.
This Return Policy outlines the conditions and procedures for returning products purchased from grosva.com.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days of the delivery date.
  • The product must be unused, unworn, and in original condition.
  • The product should be returned in its original packaging, with all tags, manuals, and accessories.
  • A valid proof of purchase or order number is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Used, damaged, or altered products
  • Customized or personalized items
  • Clearance, sale, or discounted items
  • Products without original packaging or missing accessories
  • Hygiene-related or intimate products (if applicable)

3. Return Process

To initiate a return request:

  1. Email us at grosva.com@gmail.com or call +91 7009101670
  2. Provide your order number, product details, and a brief reason for return
  3. Our support team will review your request within 24–48 hours
  4. If approved, we will send you step-by-step return instructions
  5. Ship the product back to the return address provided by our team

4. Return Shipping

  • The customer is responsible for the return shipping cost.
  • If the item received is defective, damaged, or incorrect, Grosva will cover the return shipping charges.

5. Refund Policy

After receiving and inspecting the returned item:

  • Refund will be processed within 5–7 business days
  • Refund will be issued back to your original payment method
  • Shipping charges are non-refundable, unless the return is due to our error
  • If the returned product does not meet our return conditions, a refund may be denied

6. Exchange Policy

We offer exchanges within the same 7-day return window, subject to stock availability.
If the desired replacement is unavailable, we will offer a refund instead.

7. Order Cancellation

Orders can be cancelled only before they are shipped.
If the order has already been dispatched, you may request a return after delivery.

8. Contact Us

If you have any questions or need help with a return, feel free to contact us:

📧 Email: grosva.com@gmail.com
📞 Phone: +91 7009101670
🌐 Website: https://grosva.com

We are always happy to assist you!