Refund Policy for Grosva.com
At Grosva.com, we strive to ensure that our customers are fully satisfied with their purchases. In the event that you receive a defective product, please follow the guidelines below to initiate a refund:
Return Window
Customers have 15 days from the date of purchase to request a refund for defective items.
Condition of Returned Items
Only defective pieces are eligible for a refund. The item must be in its original condition, with any original packaging and tags attached.
Refund Request Method
To request a refund, please contact us via WhatsApp at +91 7009101670. Provide your order number and details of the defect.
Refund Method
Refunds will be processed using the original payment method.
Exclusions
Customized sizes based on the customer’s personal requirements are not eligible for return or refund.
Restocking Fees
- No restocking fees will be applied to returned items.
Return Shipping
Customers are not responsible for return shipping costs. We will provide a prepaid shipping label for defective items.
Exceptions
- If you receive an incorrect item or a defective product, please contact us within the return window for a replacement or refund.
For any additional questions or concerns regarding our refund policy, please contact our customer service team.